FAQ

1. Do you ship internationally?

No, we provide nationwide delivery throughout Peninsular and East Malaysia.

2. How do I know what size to order?

A detailed size chart is available for all our clothing items. Kindly refer to the chart on each product page for measurements to help you choose the best fit. If you need assistance, please contact our customer service.

3. How can I contact customer support?

If you need any help, feel free to contact our customer support at hellojitagroup@gmail.com or message our customer service via WhatsApp only. at +60193211684.
Our customer service is available every day from 9:00 AM to 10:00 PM.

4. Can I cancel or change my order?

Please note that all sales are final and non-refundable, unless the product is unavailable. However, if you need to make changes to you order, we're happy to assist. Simply reach out to our customer service and we'll assist you with any necessary modifications.

5. Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your package on our website or directly on the courier’s website.